How We Work
We are here to help
Our process is conversational and consultative.
We welcome clients who are experienced research buyers, and those for whom this is a whole new world.
Working with us is easy
1. The Discovery Call
When we first speak to you, we ask you some specific questions so we can get to know you – and you can ask us anything that you need to know.
2. Understanding you
We then take the time to understand your organisation and its context in more depth so that we can design the best research for you. We share our briefing template with you.
3. Our proposal
We then submit a proposal which outlines in detail the method we consider best for you, alongside costs and timeframe – and we give you some options.
4. Respond to your feedback
We then discuss whether these the options are right for you, and we resubmit the proposal with a design that suits you better, if you wish.
5. Onboarding
Once commissioned, we bring together the team and resources we need for this project and follow our internal onboarding process.
6. Research materials
We draft the research materials (e.g. recruitment specification or survey questions). You will have lots of opportunities to comment on these and request changes.
7. Kick off
When you are happy with the proposed research material, we start the research process, such as recruiting people for interviews, sending out the survey etc.
8. Reporting
A summary report with valuable insights from your users, customers or stakeholders. Recommended actions so you know what to do, what you don’t need to do – and what to avoid. Personal debrief (webcam or face to face) to you and your team.
We would love to hear from you, and are always happy to talk through research methods and options with you, if you are not sure what you need. Why not get in touch for a free, obligation-free, and confidential conversation.
Find out more about Susan Bell Research.
In the words of our clients
