The hidden problem in customer experience

In this short video, I explain how our user testing will help you solve a hidden problem in customer experience.  Hint: it's to do with language: 

Email Sue on: This email address is being protected from spambots. You need JavaScript enabled to view it.  Or phone her on +61 0409657317.

We are based in Sydney, Australia and are members of the Research Society with QPR and ISO 20252 accreditation.