What is Duty of Reasonable Care user testing?
General insurers in Australia need to meet Duty of Reasonable Care obligations because they have a duty to ensure that consumers do not make inadvertent errors, The insurer must ask the consumer the right questions and take customers' vulnerabilities into account. Questions must not be ambiguous.
Our user testing can help insurers with their Duty of Reasonable Care obligations
I have designed our Duty of Reasonable Care user testing method using my knowledge of the psychology of language, research methods, and regulation. It helps insurers understand how customers read and understand their content.
This is what one client told us:
"This has given us the best chance we have to give our customers a good customer experience. The business also benefits because it helped us simplify the process as much as possible and it meets legislative requirements."
Our user testing will give you the answers to these questions:
What questions users ask when they interact with your content
What puzzles them and what they simply don't understand
What they guess at when answering your questions
What they don't even read.
How does our Duty of Reasonable Care user testing work?
We will custom design the research for you. The cost will depend on sample size and specifications.
How do I find out more about Duty of Reasonable Care research?