Case study: National Welfare Rights Network

A real challenge for not-for-profit clients is gaining independent and objective feedback about how well they are meeting the needs of their stakeholders, especially when stakeholder needs can be very diverse. Predicting those needs can be an even greater challenge

We were able to do this for National Welfare Rights Network (NWRN) now known as Economic Justice Australia

Our report concluded: "This research has demonstrated that the National Welfare Rights Network (NWRN) provides a highly valuable service to people seeking assistance with Social Security problems, whether the service delivered is ‘advice’ or ‘casework’. The casework interviews revealed that the NWRN centres provide a seemingly unique service, which combines knowledge of Social Security legislation, a responsive and caring approach to client service, and a method of contact which people living in poverty can afford. Both the casework interviews and the advice survey indicate that other legal assistance providers including Legal Aid and Tribunals make referrals to NWRN as a specialist service in this field. "

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