Our customer, stakeholder and user research for government

We have worked extensively with state and federal government agencies

The government agencies we have conducted customer, stakeholder and user research for

  • Australian Consumer and Competition Commission (the ACCC)

  • Australian Securities and Investments Commission (ASIC)

  • Federal Treasury

  • The Productivity Commission
  • The NSW Police Force

Our expertise in customer, stakeholder and user research for government

We have five areas of specialty that are useful for government departments seeking research partners:

  1. Financial services expertise and knowledge - financial advice, financial literacy, insurance, investment, superannuation, and retirement policies and practices

  2. Research with people in vulnerable situations, such as people with a disability, the aged population, victims of crime.

  3. User testing for written language and information, especially for complex and technical topics

  4. Customer journeys for complex situations such as victims of crime and people claiming compensation

  5. Stakeholder surveys - we have conducted these for ASIC, the Productivity Commission, and Treasury

Tags: Customer journeys, Stakeholder Surveys, Government research, User testing


For a quote or a confidential discussion about your research needs