Our experience in customer, stakeholder and user research for government

The government agencies and departments we have worked with

We have worked extensively with state and federal government agencies

  • Australian Consumer and Competition Commission (the ACCC)

  • Australian Securities and Investments Commission (ASIC)

  • The Export Finance and Insurance Corporation (EFIC)

  • Federal Treasury

  • The Motor Accidents Authority (now SIRA)

  • The Productivity Commission

  • National Archives of Australia

  • The NSW Police Force

Our research expertise in customer, stakeholder and user research for government

We have six areas of specialty that are useful for government departments seeking research partners:

  1. Financial services expertise and knowledge - financial advice, financial literacy, insurance, investment, superannuation, and retirement policies and practices

  2. Research with people in vulnerable situations, such as people with a disability, the aged population, victims of crime.

  3. User testing for written language and information, especially for complex and technical topics

  4. Customer journeys for complex situations such as victims of crime and people claiming compensation

  5. Stakeholder surveys - we have conducted these for ASIC, the Productivity Commission, and Treasury

  6. Digital transformation
For a quote or a confidential discussion about your research needs

  • How to contact

    Email Sue on: This email address is being protected from spambots. You need JavaScript enabled to view it.  Or phone her on +61 0409657317. We are based in Sydney, Australia and are members of the Research Society with QPR and ISO 20252 accreditation.

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