Our experience in customer, stakeholder and user research for government
The government agencies and departments we have worked with
We have worked extensively with state and federal government agencies
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Australian Consumer and Competition Commission (the ACCC)
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Australian Securities and Investments Commission (ASIC)
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The Export Finance and Insurance Corporation (EFIC)
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Federal Treasury
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The Motor Accidents Authority (now SIRA)
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The Productivity Commission
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National Archives of Australia
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The NSW Police Force
Our research expertise in customer, stakeholder and user research for government
We have six areas of specialty that are useful for government departments seeking research partners:
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Financial services expertise and knowledge - financial advice, financial literacy, insurance, investment, superannuation, and retirement policies and practices
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Research with people in vulnerable situations, such as people with a disability, the aged population, victims of crime.
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User testing for written language and information, especially for complex and technical topics
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Customer journeys for complex situations such as victims of crime and people claiming compensation
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Stakeholder surveys - we have conducted these for ASIC, the Productivity Commission, and Treasury
- Digital transformation