Recently, the impact of our work was seen at a national level during the Banking Royal Commission where several of our reports were submitted for consideration.
We conduct many projects on emotional, sensitive or challenging topics, connecting with customers who are in difficult or confronting circumstances of various kinds. Our research into emotion-driven decision-making focused attention onto the impact on individuals navigating life-changing decisions about superannuation, retirement and investment.
Several of our reports were submitted to or were cited during the Banking Royal Commission by ASIC and other government or not for profit agencies.
The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.
We were proud to discover that our recent consumer research report into consumers’ experiences with the sale of direct life insurance REP 588 Consumers’ experiences with the sale of direct life insurance was submitted (by ASIC) to the Banking Royal Commission.
ASIC and several not-for-profit organisations who made submissions to the Commission also cited our work, specifically.
- Our 2009 report for ASIC which described the sometimes ‘catastrophic’ impact on investors who had lost money because of financial services misconduct: REP 240 Compensation for retail investors: The social impact of monetary loss
- Our 2014 report on home and contents insurance which described some of the problems with disclosure Report REP 416 Insuring your home: Consumers' experiences buying home insurance
- Our 2012 report on funeral insurance: Report REP 292 Paying for funerals: How consumers decide to meet the costs
- Our Stakeholder Survey for ASIC
- ASIC also cited in their submission our unpublished report Do SMSF investors achieve their goals? Report to SMSF member Advisory Panel of ASIC, January 2014
The Financial System Enquiry
The earlier Financial System Enquiry had referenced:
- Our 2013 report on capital protected investments: Report REP 340 ‘Capital protected’ and ‘capital guaranteed’ retail structured products
- An unpublished report on disclosure The provision of consumer research regarding financial product disclosure documents: Research report for the Financial Services Working Group, Susan Bell Research, Sydney. 2008
- And an unpublished report on How Australians plan for and make decisions about their retirement, Sydney, May 2010
National Welfare Rights Network
National Social Security Rights (previously known as National Welfare Rights Network) have published our report and cited it in several submissions to government: How does the National Welfare Rights Network add value to clients?
We are proud to have contributed to these important national debates.