"I have commissioned two research projects from Susan Bell Research over the past year. In both projects Susan has delivered highly professional, insightful, robust and actionable reports. Susan thoroughly digests the client brief, seeks to comprehensively understand the business and its deliverables, asks the right questions and then formulates the appropriate methodology to meet the research objectives.
Susan is very collaborative throughout a project from beginning to end and I believe this is one of the reasons that the end research product delivers more than expected. She also is very happy to answer any questions or give opinions when asked well after the actual research project has ended."
Over 30 years’ experience Senior Executive positions/ Global FMCG and Healthcare.
"I have always found Susan to be unquestionably professional in her approach to the research assignment, sensitive to associated business information and the often confidential research themes that resulted. .... This was especially true when the research brief required additional value add from the supplier. Susan is skilled at working with management to fundamentally understand what the business is trying to achieve and how to go about actioning the market research findings."
Head of insights, financial services organisation
"I found the findings helpful and valuable in confirming the opportunities needed to make our PDS better meet customer needs. "
Product manager, Australian Bank
"My sincere thanks for your considered guidance and intelligent comments and suggestions on various iterations of the member survey"
Researcher, Australian government organisation