How to Write IDR And Claim Responses That Members Read And Understand
We have developed a training course specifically for IDR and claims teams
About our Course: How to Write IDR And Claim Responses That Members Read And Understand
Our course is a half-day, customised workshop-style training course for up to 8 delegates. per session. We also provide a User Guide tailored to each organisation and its customers or members.
We created this training course after interviewing hundreds of insurance customers and super fund members about their very varied experience making claims and complaints.
This course is very practical, and based on real life case studies.
What delegates learn
- How to help readers understand complex information.
- How to write responses that claimants will read and understand
- How to understand the person behind the complaint – what are they thinking or feeling?
- When and how to apologise and when not to
- And more!
The outcome of the training
- Fewer calls to your call centre from claimants who do not know what to do, or who have made a mistake.
- Fewer complaints about claims
- Fewer re-opened IDR cases
- Fewer cases escalated to AFCA
Next steps
Contact Sue Bell for an obligation-free conversation about we can help you.
We would love to hear from you, and are always happy to talk through research methods and options with you, if you are not sure what you need. Why not get in touch for a free, obligation-free, and confidential conversation.
Find out more about Susan Bell Research.
