Home and Contents Insurance: Research for ASIC
Consumers’ experiences with home and contents insurance.
This report was commissioned by the Australian Securities and Investments Commission (Asic). Although it was written in 2014, the insights it contains about choosing home and contents insurance are as valid today as they were then.
The report provides an excellent summary about:
- What consumers typically know about their policy
- Why they enquire about home insurance policies?
- What triggers them to seek quotes or information about a home insurance policy
- How they choose who to contact
- Why they chose the channels they used and what those experiences were like
- How they select their insurer
You can read the report that Asic produced here
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