Susan Bell Research was asked by an agency client to analyse the ‘meaning of menopause’ within Australian culture using semiotics, a method with which we are very familiar. For this…

Consumers’ experiences with home and contents insurance. This report was commissioned by the Australian Securities and Investments Commission (Asic). Although it was written in 2014, the insights it contains about…

Consumers’ experiences buying life insurance direct. This report was commissioned by the Australian Securities and Investments Commission (Asic). It describes consumers’ experiences buying life insurance ‘direct’, that is over the…